Privacy Policy
This Privacy Policy (“Policy”) describes how GOYDSA (“GOYDSA,” “we,” “us,” or “our”) collects, processes, and safeguards your personal information in relation to our travel and hospitality services, including our website and mobile applications. By using www.goydsa.com or any of our services, you consent to the terms outlined in this Policy.
1. Collection of Personal Information
We collect personal information lawfully and for legitimate business purposes, including:
- Contact and demographic information (e.g., name, email, phone, address, age range, gender).
- Family details when relevant for travel bookings.
- Payment and transaction information.
- Travel preferences and feedback (e.g., survey responses).
- KYC documents where required.
- Technical information including IP address, device type, browser, and location data.
- Usage data of our website/app, including crash reports and diagnostic logs.
Information is collected directly from you or your authorized representatives and is used to enhance your travel experience with GOYDSA.
2. Use and Disclosure of Personal Information
We use your data to:
- Provide and manage travel bookings and services.
- Personalize your experience on our platforms.
- Improve our services and customer experience.
- Comply with legal and regulatory requirements.
We do not sell your data. Your data may be shared with trusted third parties (e.g., travel operators, hotel partners) only as necessary for delivering services you’ve requested.
We will not disclose your information without consent unless:
- Required by law.
- Needed to protect another person’s rights or safety.
- In the event of a business transfer or merger.
You may opt-in or opt-out of promotional communications at any time.
3. Third-Party Service Providers / Data Processors
We use reputable third-party providers to deliver services efficiently. These entities process data under contractual obligations to maintain confidentiality and data security. They are not permitted to use your personal information for their own purposes.
4. Cross-Border Data Transfers
Your data may be stored or processed on servers in or outside India. In all cases, we ensure your data is handled securely and in accordance with the Digital Personal Data Protection Act, 2023, and other applicable privacy laws.
5. Marketing Communications
We may contact you regarding:
- Membership renewals or travel offers.
- New packages, destinations, or special deals.
- Service updates and personalized content.
You may unsubscribe from promotional messages by emailing us at info@goydsa.com or calling our support line at +91 97805 09650.
6. Website and App Users
We use cookies and tracking tools to enhance your experience. These may collect technical information like:
- Device type
- Operating system
- IP address
- Browsing behavior
Cookies help personalize your journey but do not give us access to your files or device. You can control cookie preferences in your browser settings.
Our platforms use SSL encryption to secure your information.
7. Accessing Your Information
You may request access to the data we hold about you by emailing info@goydsa.com. We will verify your identity and respond within 14 business days.
8. Correcting or Deleting Your Information
To update or delete your personal data, contact us at info@goydsa.com with the subject line “My Data, My Consent”. Deletion requests will be honored unless we are legally obligated to retain the information.
9. Data Storage and Security
We use secure data centers, encryption, and access control to protect your information. Access to personal data is restricted to authorized personnel only. Regular audits and backups are performed to maintain data integrity.
10. Questions or Complaints
For any issues or queries related to this Policy, please contact our Grievance Officer:
Data Grievance Redressal Officer
GOYDSA
📍 1st Floor, Plot No D-229, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160055
📞 +91 97805 09650
📧 info@goydsa.com
Please include the following in your request:
- Your full name and contact information.
- A clear description of the issue or concern.
- Proof of identity (if necessary).
11. Future Updates
This Privacy Policy may be updated from time to time. Any significant changes will be posted prominently on our website. Continued use of our services after updates implies your acceptance of the revised policy.
12. Policy Limitations
This policy does not apply to:
- External websites linked from our site.
- Services offered by third parties (including advertisements).
We encourage you to review privacy policies on external platforms independently.